#therules

We love our ability to have personal relationships with much of our clientele so help us stay friendly and exclusive by following a few rules...

How do I return an item? 

Please go to our returns link at the bottom left of our home page to find the steps to take when requesting a return. Please package your merchandise with care and include all original packaging. If you are shipping an item over $100, we recommend that you insure your return and get proof of tracking information in case your package gets lost in transit. We don't guarantee that we will receive your return and we are not responsible for your return until proof of delivery to Amy,inc located at 7154 E. Stetson Drive, D100, Scottsdale, AZ 85251. Amy,inc cannot take responsibility for items lost in transit or damaged due to improper packaging and shipping. 

Return and Exchange Policy 

Amy,inc prides itself on offering the highest quality of merchandise and fulfilling customer orders accurately. To serve all clients equally, Amyinc.com follows the same policy as the Amy,inc Scottsdale store. Cash and credit card refunds are not allowed. Approved unworn merchandise with all tags attached may be returned for store credit only. A gift card will be issued for online returns and will be sent through USPS Priority Mail when the items are received and processed. Returns will be processed within 1-2 business days after receipt of the goods. You will receive an email when the transaction has processed and the gift card has been sent. Items may also be exchanged. A return authorization number is required and must be requested within 14 days of purchase for both returns and exchanges. Shipping charges are non-refundable and they will be charged on each order shipped, including exchange orders. Online orders may be returned or exchanged in-store as well and follow the same guidelines. In-store purchases are not available for an online return authorization number and must be returned directly to the store. Even if you have an affiliation with the owner, there are no exceptions. 

All sale items, swimwear and jewelry are a final sale. Items purchased using a promotion greater than 15% are a final sale. Customized and personalized items are a final sale. 

Please be aware that all boxes and duster bags are required for footwear returns. 

Order Cancellations 

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations. 

Shipping Methods & Policies 

We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 12pm MST, on weekends or holidays will begin processing the next business day. We require 24-48 hours to after the order is received to ship the order.

Domestic Shipping Options and Rates 

We currently only offer shipping within the United States and all packages are shipped via USPS Priority Mail or UPS. The size of the box determines which shipping method we use. We offer three different shipping options. Please allow 1-2 business days after placing your order for processing. Shipping costs are non-refundable. 

  • Ground (3 to 7 business days) - FREE 
  • 2nd Day Air (2 business days) - $25 

At this time, we are unable to ship to P.O. Boxes, APO addresses, or US territories. 

Tracking Your Order 

You can quickly and easily track the progress of your shipped order through the shipping carrier's website: 

  1. Find the USPS or UPS tracking number in your shipping confirmation email. 
  2. Click on the tracking number link to view your order's tracking page on the shipping company's website. If clicking on the number doesn't work automatically, visit www.usps.com or www.ups.com and enter the number in your shipping confirmation email to track your order. 

 

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